Return and Exchange Policy
Not happy with your socks? You are free to return or exchange them within 30 days of receiving your order. However socks must be unused, labels must be in place and the packaging intact.
Please note: Fazl Socks does not cover the costs of shipping charges for exchanges or returns; there is no reimbursement for these costs or for the original shipping charges. We do not take responsibility for socks lost in transit for the purposes of exchanges and refunds.
Follow these steps to make your wish our command:
- Get in touch. Contact us and provide your order number, the items you wish to return or exchange, and why*. We will issue instructions to you from there once your request is authorized.
- Failure to complete Step 1 may result in not receiving an exchange or refund. So be a pal and complete Step 1!
We do not take responsibility for packages lost in transit. (Ok, this is not a step, but take note!)
Exception: If you received damaged goods, then please contact us within 30 days so we can make it right and give you and your toes the warm fuzzies.
*We want to make the best possible socks and receiving your feedback helps us grow as a company. Please remember though, that our socks are handmade which means they will possess certain characteristics not seen in machine or factory-made products.